Below you will find information about delivery methods, estimated timeframes and the payment methods we accept.
If anything is unclear before you order, you can always write to us.
We publish two kinds of products, and the way they are delivered differs:
For deliveries outside Romania, please contact us before placing the order, so that we can establish whether delivery is possible and on what terms.
The order is prepared for dispatch once it has been confirmed and, in the case of advance payment, once the payment has been confirmed.
The parcel is handed over to the Cargus courier within 2–3 working days of the order being confirmed. Cargus delivery within Romania usually takes place on the next working day after collection (for over 90% of shipments), or within 2–3 working days for other locations. The total estimated delivery time is 3–6 working days from order confirmation.
The timeframes given are estimates and may be affected by the courier’s schedule, busy periods and public holidays. If a significant delay occurs, we will let you know.
Digital publications are sent by email once payment has been confirmed, normally on the same working day.
Under applicable law, delivery takes place within no more than 30 days of the conclusion of the contract, unless we have agreed otherwise with you.
Printed publications are delivered by the Cargus courier to the address you provide. The shipping cost is calculated automatically in the cart, based on the delivery address and the weight of the parcel, according to Cargus rates.
The final shipping cost is displayed in the cart, before you complete the order, so that you know exactly what you will pay. There are no hidden costs added afterwards.
No delivery charges apply to digital publications.
Publications in PDF format are sent by email, to the address you indicated in the order. Please check that your email address is correct before completing the order.
If the message does not arrive, check your spam or promotions folder and, if you still cannot find it, contact us — we will send the publication again.
Digital publications are intended for personal use. Redistributing, republishing or reselling them is not permitted.
You can pay for your order in one of the following ways:
Card payments are made in a secure environment, on the payment processor’s page. Your full card details are not passed to us and are not stored by us.
Cash on delivery is not available for digital publications, since delivery is made electronically.
The prices displayed on the site are expressed in Romanian lei (RON).
We issue an invoice for every order. It is sent to you electronically, to the email address given in the order.
Please check your billing details before completing the order. If you need an invoice made out to a company, we need the company name, tax identification number (CUI) and the other details required to issue the document.
If you notice an error on the invoice, let us know and we will correct it.
Please check that the parcel is intact at the moment of delivery, in the presence of the courier.
If the packaging is visibly damaged, you may refuse the parcel or ask the courier to draw up a damage report. Please contact us as soon as possible, preferably with photographs of the parcel and the products, so that we can resolve the situation quickly.
If you have not received your order within the estimated timeframe, write to us and we will check the shipment status with the courier company straight away.
If we do not deliver the order within the agreed period, you have the right to ask us to deliver within an additional reasonable period, and if that period is not met either, you have the right to terminate the contract and receive back the amounts you have paid.
If you want to cancel an order before it is dispatched, contact us as soon as possible. If it has not yet been handed over to the courier, we will cancel it and refund the amounts paid.
For orders that have already been delivered, the Returns and Complaints policy applies.
For any question about delivery, payment or invoicing, you can write to us at office@smartpuzzles.ro or call us at +40 742 295 165.
This information may be updated when we change our delivery services or payment methods. The current version is permanently available on this page.
